At CarSell.com.bd, we are committed to ensuring the satisfaction of every customer. If for any reason you are not satisfied with your purchase, you can return the product according to our return policy.
Return Eligibility
1. Timeframe: You must request a product return within 3 days from the date of delivery. 2. Condition: The product must be undamaged, unused, and in its original packaging (including accessories, manual, and tags). 3. Defective or Incorrect Product: If you receive a defective, damaged, or incorrect product, you must notify us within 24 hours of delivery.
Products that are not eligible for return
Some products are not eligible for return:
Products that have been used, installed, or modified. Customized or personalized products.
Products sold on clearance sales or promotional offers (unless the product is defective or damaged).
Return Process
1. Contact: Submit a return request via our website CarSell.com.bd or contact Customer Support with the order details and reason for return. 2. Approval: If your request is approved, we will provide you with detailed return instructions. 3. Return Shipping: The product must be shipped to the specified address. The return shipping costs are to be borne by the buyer, unless the return is due to our mistake (e.g., wrong or defective product). 4. Inspection and Refund: Our team will inspect the product upon receipt. If the return is approved, we will process the refund or exchange within 7 business days.
Refund Policy
Refunds will be issued to the original payment method.
In case of cash-on-delivery payment, the refund will be issued via bank transfer or mobile financial services (e.g., bKash, Nagad).
Contact Us
If you have any questions about our return policy, please contact us at: Phone: (+88) 01898 833 723 Email: carsell.com.bd@gmail.com
Thank you for using our services. We aim to make your shopping experience with CarSell.com.bd as easy and hassle-free as possible! 😊 Thank you.
